Our Commitment to Your Privacy

This privacy policy explains how The Nail Emporium collects, uses, protects, and shares personal data collected through our site or related services. We are committed to protecting your privacy and handling your data transparently, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller:

The Nail Emporium
187 King's Road,
London, Greater London,
SW3 5EZ
UK

Personal Data We Collect

We may collect various types of personal data from you when you interact with our online platform or use our services. This may include:

  • Identification data: Such as your name.
  • Contact data: Such as your email address and phone number (if you provide it).
  • Service data: Details about the services you inquire about, book, or receive.
  • Technical data: Information about your visit to our site, including IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
  • Usage data: Information about how you use our site and services.
  • Communication data: Your preferences in receiving marketing from us and your communication preferences.

How We Collect Your Data

We collect data through different methods, including:

  • Direct interactions: You may provide us with your personal data by filling in forms on our site, corresponding with us by mail, phone, or email, or by booking services. This includes personal data you provide when you:
    • Make an enquiry or booking for our services.
    • Give us feedback.
  • Automated technologies or interactions: As you interact with our site, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third parties: We may receive personal data about you from various third parties, such as technical, payment and delivery services.

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide our services: To process your bookings, manage your appointments, and provide the nail salon services you have requested.
  • To manage our relationship with you: This includes notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
  • For internal business purposes: To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
  • To improve our site and services: To use data analytics to improve our site, services, marketing, customer relationships and experiences.
  • To communicate with you: To respond to your enquiries and send you service-related communications.
  • With your consent: We may process your data for specific purposes where you have given us explicit consent.

Legal Basis for Processing

We rely on the following legal bases under GDPR to process your personal data:

  • Performance of a contract: Where we need to perform a contract we are about to enter into or have entered into with you (e.g., providing nail services you booked).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our services, administering our business).
  • Compliance with a legal obligation: Where we need to comply with a legal obligation.
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

Data Sharing and Disclosure

We may share your personal data with third parties in certain circumstances:

  • Service providers: We may share data with third-party service providers who perform services on our behalf, such as booking systems, payment processors, IT support, and analytics providers. These third parties are required to process your data securely and in accordance with the law.
  • Legal requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Under data protection laws, you have rights regarding your personal data. These rights may include:

  • The right to access: You have the right to request a copy of the personal data we hold about you.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
  • The right to withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to collect technical and usage data. Cookies are small data files placed on your device that help our site function, improve your experience, and gather information about your usage. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

Children's Privacy

Our services and site are not intended for children, and we do not knowingly collect data relating to children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Policy

We may update this privacy policy from time to time in response to changing legal, technical or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Contact Information

If you have any questions about this privacy policy or our data protection practices, please contact us by writing to us at:

The Nail Emporium
187 King's Road,
London, Greater London,
SW3 5EZ
UK